We will be performing maintenance on Wednesday 09th June 2010 between 11:00 and approx. 15:00 on our support system. During this downtime we will upgrade our current system. By doing this we will be a lot faster in answering inquiries sent to us but please do not send new tickets to our support during the maintenance period!
The new tool offers you many new features for your convenience. For example: a brand new FAQ with an easy to use search function to look up solutions for any issues you may have. Or looking up your old, new and ongoing tickets you sent to the support. Or checking the status of your latest ticket.
Please note that you cannot log into the new tool with your gaming account. To write a ticket you will have to register a separate account on the customer support website. You can obtain the account by signing up there when writing your first ticket or receiving an automatic account when writing a ticket in game to our support. The account details will then be sent to your current Runes of Magic email address. If you send in a new ticket, you’ll receive some predefined answers. If these answers don’t solve your problem, you have to press the submit button again otherwise the ticket won’t be sent to our customer support.
Thank you for your understanding.
Your Runes of Magic Team