[Update 04/11/2010 - 18:27]
Unfortunately we are experiencing delays in the conversion of passwords due to increased requests.
All Runes of Magic pages and Account Systems are enduring heavy server loads which may result in delays or loading errors on the web pages. If you have encountered these issues, please wait a few minutes and try again. Our technical teams are working to strengthen our systems to help intercept the storm.
If you still have questions, then have a look at the Password Reset FAQ that’s been posted on the forum.
We apologize for the inconvenience and thank you for your patience.
Your Runes of Magic Team
Over the course of the last few months we have been working on adjustments to the password function of our account system in order to ensure better security for our players.
Through this we have made it possible to set up different passwords to access the game, account system and forum.
In addition, new passwords must satisfy the following requirements:
To guarantee maximum security, it is necessary to set 3 unique passwords.
To ensure the security of our players while we implement the new system, it will be necessary to reset the passwords of all Runes of Magic players that registered before the 4th of November 2010 at 12:00 CET (11am UK).
On Thursday, the 4th of November 2010 at 4:00h CET (3am UK), we will bring down all European Runes of Magic servers to enable the password function adjustments which will end with a restart of all servers at 8:00h CET (7am UK). During that time an email will be sent to all registered players as to inform our community of this change.
Follow the easy to reproduce steps in the email. This will take no longer than 5 minutes.
These wide-ranging measures ensure our players better protection against hackers.
Additional Tips and Information on Account Security are available on our website.
For urgent queries, e.g. if you do not recall your email address, our Support can always be contacted.
Your Runes of Magic Team
*Update: The password for your game account can be a maximum of 20 characters long.
[Update, 04/11/2010 - 8:00]
Each eMail, including the link to the new password generation for our registered Runes of Magic players, was sent out successfully at 4:00h CET. Due to the great amount of existing game accounts the login into Runes of Magic may be delayed for some of our Runes of Magic players. We will update on this page once the process has been completed.
After receiving the new passwords there is no need to repeat the process. All passwords will be added to our system automatically. If any players cannot log into Runes of Magic yet it currently means that the password process has not yet been finished and to try again later.
*vaild from 4.11.2010 to 31.01.2011